SHIPPING

SHIPPING RATES (For In-Stock Products):

• INTERNATIONAL SHIPPING: Orders will be dispatched within three (3) to eight (8) business days with DHL EXPRESS 

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PRE-ORDERS

For items made to order (PRE-ORDER), shipping will occur between (15) to twenty (20) business days after the purchase is confirmed.

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DELIVERY TIMEFRAME, SHIPPING ADDRESS & LOST PACKAGES

Delivery Timeframe

Deliveries are made through the shipping companies with which PLISSÉ® has agreements. Once your order is confirmed, it will be prepared and dispatched accordingly.

After your order is handed over to the shipping provider, you will receive a shipping confirmation email with a tracking number to follow your package through the courier’s website.

PLISSÉ® is not responsible for delivery delays due to force majeure or unforeseen events. Nor will PLISSÉ® be responsible if delivery cannot be completed due to customer-related issues (e.g., incorrect address, absence). In these cases, you must contact the courier directly with your tracking number.

For security reasons, orders will not be fulfilled if the recipient or their address cannot be verified.

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Product Delivery

PLISSÉ® commits to delivering the product in perfect condition to the address indicated by the customer on the order form. We are not responsible for errors in delivery due to incorrect or incomplete address information provided by the customer.

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Lost Packages

If your package is lost or stolen, the courier company is responsible and will begin an investigation to locate the package. The company will determine the procedure to claim compensation based on the insured value of the shipment.

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Failed Deliveries

If the customer is not present at the time of delivery, the courier will leave a notice with instructions on how to reschedule delivery.

If delivery is not completed within five (5) business days of the package being sent out for delivery, the customer must contact PLISSÉ® via email at plisse.official@gmail.com or call +57 304 389 6028.

If the customer fails to respond within the 5-day period, the package will be returned to our warehouse. In such cases, the customer will be responsible for both shipping and return costs, as well as any administrative fees incurred.

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Delivery Inspection

Customers must inspect the condition of the package at the time of delivery and report any visible damage to the courier.

If, after opening the package, the customer finds damage (e.g., breakage, signs of tampering, missing items), they must notify PLISSÉ® via email within twenty-four (24) hours of delivery. After this time, only warranty-related claims will be accepted.

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Incomplete Packages

If an item is missing from the delivered package, the customer must:

1. Check the packaging condition and note any anomalies.
2. Contact PLISSÉ® at plisse.official@gmail.com within twenty-four (24) hours of delivery.

PLISSÉ® will file a formal claim with the courier, valid for up to twenty-one (21) calendar days from the date the package was delivered.

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PRODUCT AVAILABILITY

PLISSÉ® keeps inventory levels updated to reflect current stock. Product availability and shipping time (either immediate dispatch or pre-order) is clearly indicated on each product page.

• In-stock products: Will be processed and shipped within approximately five (5) business days after purchase.
• Pre-order items: Will be shipped within approximately fifteen (15) to twenty (20) business days, depending on the destination (domestic or international).

Orders are not processed on Saturdays, Sundays, or public holidays.

PLISSÉ® will make every effort to fulfill all customer orders as requested.

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ORDER CONFIRMATION

Once your purchase is completed, PLISSÉ® will send a confirmation email with all order details.

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ORDER CANCELLATION

• Customers may request an order cancellation within twelve (12) hours of purchase, provided the item has not yet been shipped.
• After this 12-hour period, or once the order has been shipped, it cannot be canceled.
  
• For pre-order items, changes or cancellations may be requested within twenty-four (24) hours of purchase.
• To request a cancellation or change, please contact us at plisse.official@gmail.com as soon as possible.

 

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EXCHANGES

Exchanges can be made:

Customers have thirty (30) calendar days from the date of purchase to request an exchange.

Exchanges are subject to the following conditions:

• The product must be in unused, original condition, with all tags and packaging intact.
• Exchanges are available exclusively through our online store.
• To request an exchange, please email plisse.official@gmail.com with your order number and the item you wish to exchange.

Please Note:

• Made-to-order or customized products are not eligible for exchange.
• The customer is responsible for all return shipping costs 
• Sale or discounted items are not eligible for exchange.
• Exchanges are made at the original purchase price.
  • If exchanging for a higher-priced item, the customer must pay the difference.
  • If the new item is of lower value, the difference will be issued as store credit (no refunds).
• Items must be unused and in their original condition.
• Returns must be packaged in the original box/bag. If unavailable, the product must be returned in protective packaging to ensure it arrives in good condition.
• Include a copy of the delivery receipt in the package, indicating which item is being returned and the reason.

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RIGHT OF WITHDRAWAL

This right applies only to online purchases. The customer has five (5) business days from delivery to exercise the right of withdrawal. A refund will be issued within thirty (30) business days via Mercado Pago, provided the following conditions are met:

• The product must be returned in unused condition, exactly as received.
• Return shipping and associated costs are the responsibility of the customer.
• Made-to-order products are not eligible for withdrawal.

To initiate a withdrawal, the customer must email plisse.official@gmail.com within the specified period. Once the product is received in its original condition, PLISSÉ® will process the refund.