Poncho XO Negro, con Capota

For PRE-ORDERS: We ship worldwide using DHL Express. Delivery takes 15 to 20 business days depending on your location.

If you need the item for a specific date please write to us on WHATSAPP HERE

• How long does it take to receive my order?
  
  Shipping with DHL Express takes 5 to 8 business days.
  
  Please note: this does not apply to pre-orders.

• How much does shipping cost?
  
  We offer worldwide shipping via DHL Express for a flat rate of $15 USD.

• What if it doesn’t fit or I don’t like it?
  
  You have 30 calendar days from the date you receive your order to request an exchange.
  
  Shipping costs for returns or exchanges must be covered by the customer.
  
  Make sure to check our return and exchange policy.

• Do you offer a warranty?
  
  Yes, all our products come with a warranty of up to 60 days.
  
  Please review our return and exchange policy for more details.

• How do I know my size?
  
  Most of our pieces are one-size and unisex, designed to fit both men and women.
  
  If you’re unsure, feel free to reach out — we’ll be happy to help you find the right fit.
  
  Contact us here.

• What is the packaging like?
  
  Our ponchos and blankets come in a beautiful reusable cotton bag, perfect for protecting your piece.
  
  Our silk products are packed in a recyclable box — ideal for gifting.

• What payment methods do you accept?
  
  We use Stripe, a secure international payment platform that accepts most credit and debit cards.
  
  If you experience any issues with your payment, feel free to contact us via WhatsApp.

• Do you have a physical store?
  
  We are a 100% online store and we ship to all destinations worldwide.
  
  You can trust us — we’re committed to delivering a seamless experience.